Policies

Purchase Agreement and Policies

As a customer, when you check out and submit payment you agree to the final sale of any product with no returns or exchanges. 

Shipping policy

As a customer, when you check out and submit payment you agree that your shipping and billing address is correct as entered.  Once an order has been placed, please allow up to 3 business days for your shipment to be sent to you.  All orders will receive an email with a tracked shipping number once a shipping label has been made, if you have not received a tracking number for your shipment, please do not hesitate to reach out to the store email gvw@goodvoicewoman.com and I can email you the tracking number that matches your order. 

Damaged Product Policy for HAND CRAFTED products only

If your hand crafted product has been damaged in process of shipment, you will have up to 24 hours within delivery of shipment to contact for a repair.  Repairs are only accepted within this time frame and it is required that you send a picture of the damaged package/product before acceptance of a repair order. Please note, some findings are one of a kind and will not have extra matching pieces to duplicate. Some products also have natural materials that cannot be completely and exactly duplicated, but I will try my best to make a product like new and as advertised.  This policy is not applicable to any products that are not hand crafted by me at this time.